Cancellation Policy


Cancellation Policy

At SelectCart, we want you to love your shopping experience with us. We understand that sometimes plans change or you might change your mind after hitting the order button. If you need to cancel an order, we are here to help make the process as smooth as possible.

1. The Cancellation Window

Because we strive to get your items to you as quickly as possible, our system begins preparing orders for shipment shortly after they are placed.

  • Before Shipment: If you need to cancel your order, please contact us within 12 hours of placing it. If your order has not yet been processed or handed off to our shipping carrier, we will gladly cancel it and issue a full refund to your original payment method.

  • After Shipment: If your order has already been processed or shipped, we are unable to stop the package in transit. Once it arrives, simply follow our Return Policy to send the item back for a refund.

2. How to Request a Cancellation

To cancel your order, reach out to our support team as soon as possible with your Order Number and the email address used at checkout:

  • Email: info@shopselectcart.com

  • Phone: +27 69 272 1062

  • Support Hours: Monday – Sunday, 2:30 AM – 11:00 AM EST (11:30 PM – 8:00 AM PST / 8:30 AM – 5:00 PM SAST)

3. Refunds for Cancelled Orders

Once we confirm that your order has been successfully cancelled before shipping, we will initiate a full refund immediately.

  • The funds will automatically be returned to your original payment method (Credit/Debit Card or PayPal).

  • Processing times depend on your financial institution, but refunds typically take 3 to 5 business days to reflect in your account.

4. Address or Order Changes

Made a typo in your shipping address or picked the wrong variant?
Reach out to us right away using the contact details above. If your order hasn't left our fulfillment center, we will happily update your shipping details or item preferences without needing to cancel the whole order.

5. Cancellations by SelectCart

On rare occasions, we may need to cancel an order after it has been placed. This can happen due to:

  • Sudden inventory shortages or unexpected product unavailability.

  • Flagged billing details or security concerns detected by our payment gateway.

If we ever need to cancel your order on our end, we will notify you immediately via email and issue a 100% full refund right away.

Contact Us

Have any questions about an order or cancellation? We're always here to assist:

  • Store Name: SelectCart


  • Email: info@shopselectcart.com

  • Phone: +27 69 272 1062

  • Mailing / Business Address: Siyakhana Street, Hermanus, Western Cape, 7200, South Africa