Refund policy

Return & Refund Policy

At SelectCart, we want you to love everything you order from us. We know shopping online requires a little trust, so if something isn't quite right, we’re here to make the return process as simple and stress-free as possible.

30-Day Return Window

You have 30 days from the date your package is delivered to request a return or exchange.

To be eligible for a return, your item must be:

1. In the same condition that you received it (unused, unworn, and unwashed).

2. In its original packaging with all tags still attached.

3. Accompanied by your receipt or proof of purchase.

How to Start a Return

  1. Send an email to our support team at info@shopselectcart.com with your Order Number and the item(s) you’d like to return.

  2. Tell us briefly why you're returning the item (photos help a lot if something arrived damaged!).

  3. Once our team approves your request, we will email you the exact return instructions and the full return shipping address.

Please note: Items sent back to us without first requesting a return via email cannot be processed.

Return Address & Shipping Costs

1. Return Shipping Fees: Customers are responsible for paying their own return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

2. Return Address: Our physical return location will be provided directly in your return authorization email based on the warehouse your item was shipped from.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We can’t process a refund if a returned package gets lost in transit back to us without tracking proof.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives! If your package arrives damaged, broken, or with the wrong item inside, email us immediately at info@shopselectcart.com. We will send out a free replacement or issue a full refund right away—no extra hassle for you.

Restocking Fees

1. No Restocking Fees: We do not charge any restocking or administrative fees on returned items.

Refunds Process & Timeline

1. Once we receive and inspect your returned item, we’ll send you an email to notify you that we’ve got it.

2. If approved, your refund will be automatically processed back to your original payment method within 3 to 5 business days.

Note: Depending on your bank or credit card company, it may take a few additional days for the funds to post officially to your account balance.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Customer Support

Have questions about your return, order status, or policy details? Reach out to us anytime:

  • Store Name: SelectCart

  • Email: info@shopselectcart.com

  • Phone: +27 69 272 1062

  • Support Hours: 2:30 AM – 11:00 AM EST (Monday through Sunday)

  • Website: https://shopselectcart.com